Horaira Dantel operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you, our customer, with a unique and curated shopping experience (collectively referred to as "the Services").

The Horaira Dantel store operates through the Shopify platform, which allows us to provide these Services to you. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit or use the Services, make a purchase or any other transaction through them, or otherwise communicate with us.

In case of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your information will be collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include data that is collected anonymously or that has been de-identified so that it cannot be used to reasonably identify or link to you.

We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and what applicable laws permit or require:

• Contact Data: Including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information: Including credit and debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information: Including username, password, security questions, preferences, and settings.
• Transaction Information: Including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
• Correspondence with Us: Including information you provide within your communications with us, such as information you submit when contacting customer service.
• Device Information: Including information about your device, internet browser, network connection, your IP address, and other unique identifiers.
• Usage Information: Including information about your interaction with the Services, such as how and when you interact with or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.
• Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• From our service providers: Including when we engage them to provide certain technologies or services, or when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services: We use your personal information to provide the Services to you, including fulfilling our contractual obligations to you, processing payments, fulfilling your orders, remembering your preferences and products of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as suggesting products related to your purchases. This may include using your personal information to better personalize and improve the Services.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or postal mail, as well as displaying online advertisements for products or services on the Services or on other websites, including advertisements that may be based on products you previously purchased or added to your cart and other activities on the Services.
• Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect or investigate any potential fraudulent, illegal, unsafe, or harmful activity, take appropriate action, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account login credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicating with You: We use your personal information to provide customer service, respond to your requests and inquiries, provide you with effective services, and maintain our business relationship and communication with you.
• Legal Reasons: We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in discovery in civil litigation or potential or actual litigation, or other legal proceedings, and to enforce our terms and policies or investigate any potential violations thereof.

Third-Party Websites and Links

The Services may provide links to other websites or platforms operated by third parties. If you visit websites not affiliated with or controlled by us through these links, you should review the privacy and security policies of those websites, as well as any other applicable terms and conditions.

We do not guarantee or assume responsibility for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information contained therein.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on how it may be used by us or the third party.

Our inclusion of these links does not, by itself, imply our endorsement of the content of those platforms or their owners or operators, unless otherwise specified within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the legal age specified in their jurisdiction of residence.

If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request the deletion of this information.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information, as defined in applicable laws, of individuals under 16 years of age.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right to Access and Know: You may have the right to request access to the personal information we hold about you.
• Right to Deletion: You may have the right to request the deletion of personal information we hold about you.
• Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to Data Portability: You may have the right to obtain a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and subject to certain exceptions.
• Managing Communication Preferences: We may send you promotional emails, and you can unsubscribe from receiving these messages at any time through the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional messages, such as messages related to your account or orders you have placed.

You can exercise any of these rights through the options available within the Services or by contacting us using the contact details provided below.

For more information on how Shopify uses your personal information and the rights that may be available to you, including rights related to data processed by Shopify, you can visit the Shopify Privacy Portal. Shopify Privacy Portal

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf and exercise your rights. Before accepting any request made by an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request in a timely manner and in accordance with the period specified by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact details provided below.

Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or by filing a complaint with your local data protection authority.

International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the EU Standard Contractual Clauses, or any equivalent contracts issued by the competent authority in the United Kingdom, as the case may be, unless the data transfer is to a country that has been deemed to provide an adequate level of data protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the revised version of the Privacy Policy on this website, update the "Last Updated" date, and provide required notices in accordance with applicable laws.

Welcome to Horaira Dantel store. By using our website, you agree to the following terms of use:

1. Website Use

The website may only be used for lawful purposes. It is forbidden to use it in a way that harms the website or violates the rights of the store or other users.

2. Products and Prices

We strive to display products, images, and prices as accurately as possible, but there may be slight differences in colors and appearance due to variations in screens and lighting. We reserve the right to modify prices, products, or offers at any time.

3. Orders and Payments

The customer is responsible for ensuring the accuracy of order details, contact information, and payment information. We reserve the right to reject or cancel any order in the event of a clear error in price or product information, unavailability of the product, or suspicion of illicit activity.

4. Intellectual Property

All images, texts, designs, logos, and content on the website are owned by Horaira Dantel or used under license, and may not be copied or used commercially without prior permission.

5. Accounts

If an account is created on the website, the user is responsible for maintaining the confidentiality of their login credentials and not sharing them with others.

6. Privacy

Personal information is processed in accordance with the Privacy Policy published on the website.

7. External Links

The website may contain links to third-party websites, and Horaira Dantel is not responsible for the content or policies of those websites.

8. Modification of Terms

We reserve the right to modify these terms of use at any time. The updated version will be posted on this page with the updated last modified date.

9. Governing Law

These terms of use are governed by the laws and regulations in force in the Republic of Turkey, taking into account the mandatory rights granted to consumers by applicable laws.

10. Contact

For any inquiries about these terms, please contact us through the Contact Us page or the communication methods available on the website.

At Horaira Dantel, we are committed to customer satisfaction and product quality. Please review the following terms before requesting a return or exchange:

1. Return and Exchange Conditions

Returns or exchanges can be requested within 14 days from the date of order receipt, provided that the product is unused, undamaged, and in its original condition.

2. Cut Fabrics

Due to the nature of our products, fabrics that have been cut according to the quantity or size requested by the customer cannot be returned or exchanged, unless there is a defect in the product or it does not match the order.

3. Defective or Non-Conforming Products

If you receive a defective product or one that does not match your order, please contact us within 48 hours of receipt and send clear photos of the product. We will work to resolve the issue and replace the product or issue a refund as appropriate.

4. Return Costs

If the return is due to a customer error, the customer will bear the shipping costs for the return, in addition to customs clearance fees and taxes in the Republic of Turkey. However, if the error is on our part or the product is defective, we will bear the return costs according to the situation.

5. Refund

After receiving the product and verifying its condition, the refund will be issued to the original payment method according to the procedures followed by the payment service provider.

For any inquiries or return/exchange requests, please contact us via the Contact Us page or the available communication channels on the website.

At Horaira Dantel, we offer shipping services to many countries around the world.

1. Delivery Time

Delivery time varies depending on the country and the selected shipping method. The estimated time and shipping cost will be displayed during checkout.

2. Order Processing

Orders are processed and shipped after payment confirmation. The order processing time may vary depending on the product type and quantity ordered.

3. Customs Duties and Taxes

Some countries may impose customs duties, taxes, or additional import fees. These fees are the responsibility of the customer unless stated otherwise during the purchase process.

4. Shipping Delays

Some delays may occur due to shipping companies, customs procedures, or circumstances beyond our control, and a specific delivery date cannot be guaranteed.

5. Delivery Information

The customer is responsible for providing correct and complete address and contact information. We are not responsible for delays resulting from incorrect or incomplete information.

For any inquiries regarding shipping or delivery, please contact us via the Contact Us page.